[Usability Maturity Model] [13407] [Application] [Summary of UMM]
Summary of UMM

HCD.1  ENSURE HCD CONTENT IN SYSTEM STRATEGY

 

The purpose of the process Ensure HCD content in system strategy is to establish and maintain a focus on stakeholder and user issues in each part of the organisation which deals with system markets, concept, development and support.   As a result of successful implementation of this process:

- marketing will take account of usability, ergonomics and socio-technical issues

- systems will be targeted to meet users’ needs and expectations

- planners will consider stakeholder and organisation requirements in setting out systems strategy

- the system will be more responsive to changes in its users  (their needs, tasks, context etc.)

- the enterprise will be more responsive to changes in its users

- the system is less likely to be rejected by the market.

This process comprises the following practices:

  • ·        Represent the end-user
  • ·        Collect market intelligence
  • ·        Define and plan a system strategy
  • ·        Collect market feedback
  • ·        Analyse trends in users

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    HCD.2  PLAN AND MANAGE THE HCD PROCESS

     

    The purpose of the process Plan and manage the human-centred design is to specify how the human-centred activities fit into the whole system lifecycle process and the enterprise.  As a result of successful implementation of this process:

    - the project plan will allow for iteration and incorporation of user feedback

    - resources will be allocated for effective communication between the design team participants

    - potential conflicts and trade-offs between human-centred and other issues will be reconciled

    - human-centred processes will be incorporated into quality systems, procedures and standards

    - human-centred issues will be supported and promoted within the organisation.

    This process comprises the following practices:

  • ·        Consult stakeholders
  • ·        Identify and plan user involvement
  • ·        Select human-centred methods and techniques
  • ·        Ensure a human-centred approach within the project team
  • ·        Plan human-centred design activities
  • ·        Manage human-centred activities
  • ·        Champion human-centred approach
  • ·        Provide support for human-centred design

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    HCD.3  SPECIFY THE STAKEHOLDER AND ORGANISATIONAL REQUIREMENTS

     

    The purpose of the process Specify the stakeholder and organisational requirements is to establish the requirements of the organisation and other interested parties for the system.  This process takes full account of the needs, competencies and working environment of each relevant stakeholder in the system.  As a result of successful implementation of the process, the following will be defined:

    - required performance of new system against operational and functional objectives

    - relevant statutory or legislative requirements

    - co-operation and communication between users and other relevant parties

    - the users’ jobs (including the allocation of tasks, users’ comfort, safety, health and motivation)

    - task performance of the user with the system

    - work design, and organisational practices and structure

    - feasibility of operation and maintenance

    - objectives for the operation and/or use of the software and hardware components of the system.

    This process comprises the following practices:

  • ·        Clarify and document system goals
  • ·        Define stakeholders
  • ·        Assess risk to stakeholders
  • ·        Define the system
  • ·        Generate the stakeholder and organisational requirements
  • ·        Set quality in use objectives

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    HCD.4  UNDERSTAND AND SPECIFY THE CONTEXT OF USE

     

    The purpose of the process Understand and specify the context of use is to identify, clarify and record the characteristics of the stakeholders, their tasks and the organisational and physical environment in which the system will operate.  As a result of successful implementation of this process the following will be defined:

    - the characteristics of the intended users

    - the tasks the users are to perform

    - the organisation and environment in which the system is used.

    This process comprises the following practices:

     

     

     

     

    ·       Identify and document user’s tasks

    ·       Identify and document significant user attributes

    ·       Identify and document organisational environment

  • ·       Identify and document technical environment
  • ·       Identify and document physical environment

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    HCD.5  PRODUCE DESIGN SOLUTIONS

     

    The purpose of the process Produce design solutions is to create potential design solutions by drawing on established state-of-the-art practice, the experience and knowledge of the participants and the results of the context of use analysis.  As a result of successful implementation of the process:

    - the whole socio-technical system in which any technical components operate will be considered in the design

    - user characteristics and needs will be taken into account in the purchasing of system components

    - user characteristics and needs will be taken into account in the design of the system

    - existing knowledge of best practice from socio-technical systems engineering, ergonomics, psychology, cognitive science and other relevant disciplines will be integrated into the system

    - communication between stakeholders in the system will be improved because the design decisions will be more explicit

    - the development team will be able to explore several design concepts before they settle on one

    - stakeholder and end-user feedback will be incorporated in the design early in the development process

    - it will be possible to evaluate several iterations of a design and alternative designs

    - the interface between the user and the software, hardware and organisational components of the system will be designed

    - user training and support will be developed.

    This process comprises the following practices:

  • ·        Allocate functions
  • ·        Produce composite task model
  • ·        Explore system design
  • ·        Use existing knowledge to develop design solutions
  • ·        Specify system
  • ·        Develop prototypes
  • ·        Develop user training
  • ·        Develop user support

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    HCD.6  EVALUATE DESIGNS AGAINST REQUIREMENTS

     

    The purpose of the process Evaluate designs against requirements is to collect feedback on the developing design.  This feedback will be collected from end users and other representative sources.  As a result of successful implementation of this process:

    - feedback will be provided to improve the design

    - there will be an assessment of whether stakeholder and organisational objectives have been achieved or not

    - long-term use of the system will be monitored.

    In the case of evaluation to identify improvements to the system (formative evaluation), successful implementation of the process will reflect:

    - potential problems and scope for improvements in: the technology, supporting material, organisational or physical environment and the training

    - which design option best fits the functional and user requirements

    - feedback and further requirements from the users.

    In the case of evaluation to assess whether objectives have been met (summative evaluation), successful implementation of the process will demonstrate:

    - how well the system meets its organisational goals

    - that a particular design meets the human-centred requirements

    - conformity to international, national and/or statutory requirements.

    This process comprises the following practices:

  • ·        Specify and validate context of evaluation
  • ·        Evaluate early prototypes in order to define the requirements for the system
  • ·        Evaluate prototypes in order to improve the design
  • ·        Evaluate the system in order to check that the system requirements have been met
  • ·        Evaluate the system in order to check that the required practice has been followed
  • ·        Evaluate the system in use in order to ensure that it continues to meet organisational and user needs

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    HCD.7  INTRODUCE AND OPERATE THE SYSTEM

     

    The purpose of the process Introduce and operate the system is to establish the human-system aspects of the support and implementation of the system.  As a result of successful implementation of this process:

    - the needs of the stakeholders of the system will be communicated to the project

    - the management of change, including the responsibilities of users and developers, will be specified

    - the support requirements of end-users, maintainers and other stakeholders will be addressed

    - there will be compliance to health and safety procedures

    - local customisation of the system will be supported

    - user reactions will be collected and the resulting changes to the system reported back to stakeholders.

    This process comprises the following practices:

  • ·        Management of change
  • ·        Determine impact on organisation and stakeholders
  • ·        Customisation and local design
  • ·        Deliver user training
  • ·        Support users in planned activities
  • ·        Ensure conformance to workplace ergonomic legislation

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