Conclusions

• 3rd Generation control will push for online/offline integration

• Shared data environment essential - need to overcome legacy obstacles and cost barriers

• Business processes will need to produce timely outcomes that reflect stakeholder needs

• Stakeholder roles likely to become more clearly defined, but activities will change

• Flexibility will push for faster decisions with less history (to higher standards)

• Need for decision-centred design

• Stakeholders can take advantage of location-independence to develop and maintain expertise in lean organisations

• Agent-based approach to (incremental) functionality and workflow appropriate