HS.2.1 Human-system issues in Business Strategy

Purpose: to take account of system operability in an organisation’s business strategy.

• Senior management require that operability processes have a key role in product development projects;
• Goals are set;
• Resources are made available to address operability.

Operability is defined as the ability of specified users under specified contexts of use to achieve specified goals with effectiveness, productivity, safety and satisfaction with the product system under consideration. Users aren't just operators, they include maintainers and a number of other people.

For each of the activities below please select one of the following options:

No No - this doesn't happen

Partially This happens occasionally but there is no consistency

Largely Yes this usually happens

Fully This is recognised as the way we do business

Activity

N

P

L

F

1. System operability is considered a competitive asset

2. Operability processes are part of the business strategy

3. Management relate operability to business benefits

4. The cost benefits of a user centred approach are assessed

5. Business management sets targets for system operability

6. Projects are rewarded for good operability

7. Business management follows the competitive situation in the market as regards operability

8. Business management defines a target position in the market for system operability

9. Senior management invests in user-centred design skills, resources, awareness in the organisation