Bibliography

MoD Documents

In addition to the AMS Handbook, and HFI material in the AMS (on HFIWeb), the following were used:

MoD Guidance on conducting Software Capability Evaluations: DPMG/TECH 490.

'A Practical Guide to Human Factors Integration', DERA CHS, Version 1.2 16 August 2000.

'Early Human Factors Analysis user Guide' DERA CHS

AMS Additional Information. Managing Risk v1.1 December 99

Through Life Management Plan Model Version 2.0 – Dec 00

A Guide to Developing Procurement Strategies (formerly DPMG/INIT/090)

Technical Literature

BEVAN, N., CLARIDGE, N., EARTHY, J. & KIRAKOWSKI, J., (1998), Proposed Usability Engineering Assurance Scheme, IE2016 INUSE Deliverable D5.2.3. http://www.lboro.ac.uk/eusc

BEVAN, N. & BOGOMOLNI, I. (2000). Incorporating User Quality Requirements in the Software Development Process. In: Proceedings of the 4th International Software & Internet Quality Week Conference [QWE2000], Brussels, Belgium, 20-24 November 2000. pp1192-1204.

BEVAN, N. & RYAN, N. (2000). Introducing UCD methods at Inland Revenue. www.usability.serco.com/trump/case_studies/irintroducing.htm

BEVAN, N. (2001a). Cost benefit analysis. TRUMP deliverable D3.0. www.usability.serco.com/trump/methods/integration/costbenefits.htm

BEVAN, N. (2001b). International Standards for HCI and Usability, International Journal of Human Computer Studies, Special Issue from HF 2000 (in press).

CARR, D.J. & WHYTOCK, J.C.S. (1995). Human Factors in Software Methods, BAeSEMA Report to Industry Management Committee for Generic Nuclear Safety Research, BD 6821.

CHELIMSKY, E. & SHADISH, W.R. (1997). Eds. Evaluation for the 21st Century, Thousand Oaks: Sage. ISBN 0-7619-0611-8.

CLEGG, C.W. (1996). Ed. Guest Editorial in Integrating Organisational and Cognitive Approaches Towards Computer-based Systems, Behaviour and Information Technology, 15(4), pp203-204.

CLEGG, C.W., AXTELL, C.M., DAMODARAN, L., FARBEY, B., HULL, R. LLOYD-JONES, R., NICHOLLS, J., SELL, R. & TOMLINSON, C. (1997) Information technology: A study of performance and the role of human and organisational factors. Ergonomics, Vol. 40, pp851-871.

CROSBY, P.B. (1978). Quality is Free: The Art of Making Quality Certain. New York: McGraw-Hill.

DALY-JONES, O., BEVAN, N. & THOMAS, N., (1997). Handbook of User Centred User-centred Design, IE2016 INUSE Deliverable D6.2.1. http://www.lboro.ac.uk/eusc

DAVIES, A. & BRADY, T. (2000). Organisational Capabilities and Learning in Complex Product Systems: Towards Repeatable Solutions. Research Policy Vol. 29 pp 931-953.

EARTHY, J. SHACKEL, B. COURTENEY, H. HAKIEL, S & SHERWOOD-JONES, B. TAYLOR, B., (1998). Human-Centred Processes, in MAY, J. et al, HCI’98 Conference Companion, adjunct proceedings of the 13th BCS annual conference on HCI, HCI’98, Held at Sheffield Hallam University, Sheffield, Sept. 1998, ISBN 0-86339-795-6

EARTHY, J.V., (1996). Development of the usability maturity model, IE2016 INUSE Deliverable D5.1.1(t). http://www.lboro.ac.uk/eusc

EARTHY, J.V., (1998a), Usability Maturity Model: Processes, IE2016 INUSE Deliverable D5.1.4p. http://www.lboro.ac.uk/eusc

EARTHY, J.V., (1998b). Usability Maturity Model: Human-Centredness Scale, IE2016 INUSE Deliverable D5.1.4s. http://www.lboro.ac.uk/eusc

EARTHY, J.V., SHERWOOD JONES, B. & BEVAN, N. (2001). The Improvement of Human-Centred Processes - facing the challenge and reaping the benefit of ISO 13407, International Journal of Human Computer Studies, Special Issue from HF 2000 ( in press).

EASON, K. & HARKER, S.D., (1997). User Centred Design Maturity (internal working document) Department of Human Sciences, Loughborough University, Loughborough LE11 3TU. (Also presented at the HUSAT Human Factors 2000 symposium.)

EFQM, (1999). Introducing Excellence, European Foundation for Quality Management, ISBN 90-5236-072-3

EUROPEAN COMMISSION, (1990). Minimum Safety and Health Requirements for Work With Display Screen Equipment Directive (90/270/EEC) Official Journal of the European Communities No L 156, 21/6/90.

EUSC, (1998). web site pages on Assurance of Usability, European Usability Support Centres, http://www.lboro.ac.uk/eusc/index-r-assurance.htm

FAYAD, M.E. & LAITINEN, M., (1997). Process Assessment Considered Wasteful, Comms. ACM, November 1997, vol. 40, no 11, P125-128.

FLANAGHAN, G.A., (1996), Usability Management Maturity, Part 1 Self Assessment -How Do You Stack Up? SIGCHI Bulletin, Vol 28 No 4, October 1996, www1.acm.org:82/sigs/sigchi/bulletin/1996.4/flanagan.html.

GAO, (1981). Guidelines for Assessing Whether Human Factors Were Considered In The Weapon Systems Acquisition Process. US General Accounting Office, FPCD-82-5.

HAKIEL, S.R., (1997a). Delivering ease of use. IEE Computing and Control Journal 8(2): pp 81-87.

HAKIEL, S.R., (1997b). Usability Engineering and Software Engineering: How do they relate? Advances in Human Factors/Ergonomics 21B, Design of Computing Systems pp 521-524

HAMILTON, J.M. & CUTLER, A., (2000). pers. comm. Meeting to discuss the integration of TR 18529 and systems capability assessment, DERA SSCE, Great Malvern, July 2000

HAMMER, M., (1996). Beyond Reengineering, How the Process-Centred Organisation is Changing Our Work and Our Lives, HarperCollins ISBN 0 00 638711 X

HILL, S., (1995). A Practical Introduction to the Human-Computer Interface, London: DP Publications. ISBN 1 85805 119 3

HIRASAWA, N. ed., (2001-2). Practical Approaches to ISO13407, (Authors: M. KUROSU, M. ITOH, Y. HORIBE, AND M. MAGUIRE), Japan Publishing Service (in press, to be published in 2001 or 2002).

HOLTI, R., (1993). The nature of Current Innovations in the Systems Development Process: some implications for public policy. In Quintas, P, Ed. Social Dimensions of Systems Engineering: people, policies and software development, Ellis Horwood, Hemel Hempstead, ISBN 0-13-020306-8 pp251-266.

HUMPHREY, W.S., (1989). Managing the software process. Addison-Wesley, Reading M.A.

INUSE (1998) Usability Maturity Model: Processes, project IE2016 INUSE Lloyd's Register Deliverable D5.1.4p,

IBM CORPORATION (1992). Object-Oriented Interface Design: IBM Common User Access (TM) Guidelines (Carmel, Que Corporation) p16.

ISO 12207:1995 Software process – Software lifecycle processes.

ISO 13407:1999 Ergonomics of human system interaction - Human-centred design processes for interactive systems.

ISO 9001:2000 Quality management systems – Requirements.

ISO 9004:2000 Quality management systems - Guidelines for performance

Improvements.

ISO 9241:1998 Part 11 Ergonomics of office work with VDTs - Guidance on usability.

ISO 9126:2000 Software product quality - quality model.

ISO CD 15288 System engineering – System lifecycle processes.

ISO TR 15504:1998 Part 2, Software process assessment - A reference model for processes and process capability.

ISO TR 18529:2000 Ergonomics of human system interaction - Human-centred lifecycle process descriptions.

JOKELA, T., (2000). Usability Capability Models - Review and Analysis. In McDonald, S., Waern, Y., Cockton, G., Eds. Human-Computer Interaction 2000 People and Computers XIV - Usability or Else! pp 163-181 London: Springer Verlag ISBN 1-85233-318-9

KEEN, P.G.W., (1997). The Process Edge: getting value where it counts, Harvard Business School Press Boston Mass., ISBN 0-87584-6

KUROSU, M., HORIBE, Y., MIKI, H., HIRASAWA, N., & HORINO, S., (2001). ISO13407, Ohm-sha, Ltd. Japan (in press, to be published in July/August 2001).

KUUTTI, K. JOKELA, T. NIEMINEN, M. & JOKELA, P., (1998). Assessing human-centred design processes in product development by using the INUSE maturity model. in Analysis, Design and Evaluation of Man-Machine Systems. 1998. Kyoto, Japan.

MAURO, C.L., (1994). Cost-Justifying Usability in a Contractor Company. In Bias, R.G. & Mayhew, D.J. Eds. Cost-Justifying Usability, London: Academic Press ISBN 0-12-095810-4

MAYHEW, D. J., (1999). The usability engineering lifecycle. Morgan Kaufmann, San Francisco, USA.

MILLS, M., (1999). Closing Address, MOD DERA HFI Symposium Nov 5th 1999, Institute of Civil Engineers, London. Centre for Human Sciences, new DERA Farnborough, Hants, UK, GU14 0LX.

NATIONAL/PANASONIC, (1999), Matsushita Universal Design Guide, Matsushita Group Design Department, internal publication, Matsushita Electrical Industrial Co., Ltd.

NIELSEN, J., (1993). Usability Engineering. Academic Press. San Diego, USA.

NIELSEN, J., (1999). Designing Web Usability: The Practice of Simplicity. Indianapolis: New Riders Publishing, ISBN 1-56205-810-X.

NORMAN D.A & DRAPER S.W., (1986). User Centred System Design: A new perspective on Human-Computer Interaction, Lawrence Earlbaum & Associates, Hillsdale N.J.

PAULK, M.C., WEBER, C.V., GARCIA, S.M., CHRISSIS, M.B. & BUSH, M., (1993). Key Practices of the Capability Maturity Model, Version 1.1, SEI-93-TR-025, Software Engineering Institute, Pittsburg, PA.

PIU, (2000). e.gov Electronic Government Services for the 21st Century Performance and Innovation Unit, UK Cabinet Office. http://www.cabinet-office.gov.uk/innovation/reports/reports.shtml

ROSS, M., NOWICKI, J., SOLOMON, D., YARBOROUGH, L. & SCHWENDEMAN, C., (2000), Designing the User Experience, the Usability Life Cycle, poster, Usability Professionals Association.

SHEARD, S. (1999) Fifty Ways to Save Your Budget. Reduced Cost Systems Engineering Process Improvement. INCOSE 1999 International Symposium, Brighton.

SHERWOOD-JONES, B., (1995). Total Systems Maturity. Internal report, version 2. BAeSEMA, 1 Atlantic Quay, Broomielaw, Glasgow G2 8JE, UK.

TAYLOR, B. GUPTA, A. HEFLEY, W. MCLELLAND, I. & Van GELDEREN, T., (1998). HumanWare Process Improvement - institutionalising the principles of user centred design, in Tutorial PM14 Human-centred processes and their impact, Human-Computer Interaction Conference on People and Computers XIII, Sheffield Hallam University, September 1998, tutorial notes available from British HCI Group, http://www.bcs.org.uk/hci.

ROTH, E.M., BENNETT, K., WOODS, D.D., (1987). Human interaction with an ‘intelligent’ machine. International Journal of Man-Machine Studies, 27:479-525.

ZULTNER, R.E., (1993). TQM for Technical Teams. Communications for the ACM, Vol.36, No.10, October. Pp 78-91.